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Headquarters: New York
URL: https://InventiveGarage.com
The Opportunity
We’re hiring our first full-time team member to be the voice of Inventive Garage. This isn’t a typical “assistant” role—you’ll own customer relationships end-to-end, build scalable processes, and directly impact revenue as we scale.
Schedule: Monday-Friday, 9am-6pm or 10am-7pm ET (your choice within this range)
Compensation: $44,000-$52,000 annually based on experience
Growth Path: Clear progression to Operations Manager as we add more team members
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What You’ll Do
Customer Success & Sales Support (40%)
– Respond to pre-sale inquiries via phone, email, and chat
– Qualify inbound leads through our Shopify store and guide product selection
– Handle technical questions about product specifications, installation requirements, and compatibility
– Build rapport with both homeowners (typically 50s-70s) and professional contractors
– Manage multi-week sales cycles with thoughtful follow-up
Operations & Administration (40%)
– Process and manage orders in Shopify from inquiry through delivery
– Coordinate with suppliers, manufacturers, and logistics partners
– Maintain accurate records in HubSpot CRM
– Handle scheduling, documentation, and operational systems
– Manage customer issues through resolution
Process Building & Improvement (20%)
– Identify patterns in customer questions and create self-service resources
– Recommend and implement process improvements
– Flag supplier or product issues proactively
– Build SOPs as we scale operations
Special Project: Research and onboard qualified installation contractors nationwide to support customer success
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What You Bring
Required Experience:
– 2-5 years in customer service, operations, sales support, or virtual assistant roles
– Demonstrated excellence in written and verbal communication
– Experience using e-commerce platforms (Shopify strongly preferred)
– CRM experience (HubSpot, Salesforce, or similar)
– Proven ability to work independently in remote environment
– US work authorization
Highly Valued (Strong Differentiator)
– Construction, contracting, or home improvement industry background – If you understand terms like “joist spacing,” “load-bearing walls,” “rough openings,” or “engineered trusses,” you’ll be immediately effective with 50% of our customer base
– Experience in B2B customer service or contractor-facing roles
– Background supporting technical or high-ticket sales
Technical Skills:
– Proficiency with Shopify or similar e-commerce platforms
– CRM systems (HubSpot preferred)
– Customer service software (Zendesk, Intercom, etc.)
– Comfortable with AI productivity tools
– Google Workspace or Microsoft Office
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Your Work Style
You’ll thrive here if you:
– Value accuracy over speed – you’d rather take 5 extra minutes to get it right
– Balance independence and collaboration – don’t need hand-holding, but don’t go rogue
– See mistakes as learning opportunities
– Embrace smart automation while maintaining human judgment
– Think like an owner – spot problems and solve them without waiting for permission
Remote Work Essentials:
– Dedicated home office with minimal distractions
– High-speed internet (25+ Mbps minimum)
– Professional audio/video setup for customer calls
– Self-directed work style with strong time management
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Compensation & Benefits
Base Salary: $44,000-$52,000 annually
(Based on experience and background – construction/home improvement experience valued at higher end of range)
Benefits (After 90-Day Probation):
– Health insurance (company contributes 50% of employee premiums)
– Paid time off: 10 days Year 1, 15 days Year 2+
– Performance bonuses tied to company growth
– Home office equipment support
Long-Term:
– Retention bonuses as company scales
– Profit-sharing eligibility after Year 1
– Clear path to Operations Manager with corresponding compensation increases
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Our Hiring Process
We move quickly and respect your time:
1. Application Review (2-3 days)
2. Video Screen (20-30 minutes) – Communication and culture fit
3. Skills Assessment (30-45 minutes) – Written scenarios + roleplay
4. Final Interview (45-60 minutes) – In-depth with founder
5. Decision (within 48 hours) – Offer or transparent feedback
Timeline: Hiring within 30 days, start date 2-3 weeks after accepting offer
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How to Apply
Applications MUST include all three components:
1. Resume (PDF preferred) showing relevant customer service, operations, or sales support experience
2. Cover Letter (200-300 words) addressing:
• Why you’re interested in Inventive Garage specifically
• An example of a difficult customer situation you handled successfully
• What you’d do if a customer asked a technical question you didn’t know
• If you have construction/home improvement experience, describe it prominently
3. Answers to all 3 screening questions below
Applications without all components will NOT be reviewed.
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Required Screening Questions – Include in Your Application
Q1: Describe your home office setup in detail, including internet speed (run a speed test at fast.com), equipment (computer, headset, webcam), and workspace environment.
Q2: Rate your experience 1-5 (1=never used, 5=expert):
– Shopify: __
– HubSpot or any CRM: __
– Customer service software (chat, ticketing, etc.): __
Briefly describe your experience with each.
Q3: A customer emails: “I need a replacement attic ladder, but I’m not sure which one fits my 22×54″ opening and 9-foot ceiling. Can you help?”
Draft your email response (150-200 words). Remember: you don’t have product specifications in front of you, but you want to be helpful and move the conversation forward.
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We respond to all qualified applicants within 48 hours.
To apply: https://weworkremotely.com/remote-jobs/inventive-garage-customer-experience-operations-specialist-e-commerce-remote
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